Cancellations & Returns Policy

Cancellations

All product order cancellations must be approved by ElectGo, and may be denied or subject to restocking fees and other charges.

In the event of cancellation of part of any order only, the Customer may be requested to pay a reasonable cancellation fee. These fees are paid to ElectGo by the Customer. Customer requests to reschedule are subjected to acceptance by ElectGo at its sole discretion. Orders that have been submitted by ElectGo to the 3rd party logistics cannot be cancelled or rescheduled. 

ElectGo reserves the right to limit or cancel any order and has sole discretion, to allocate sales, limit quantities of selected products, and limit selected products to its customers. 

ElectGo reserves the right to reject any order or any part of an order. Product specifications, modifications, and availability are subject to change without prior notice. 

Returns

ElectGo and our manufacturers stand behind the products we represent. ElectGo will undergo an inspection of the defective product before confirmation. If, 

i) There is a defective/damaged product is caused by the manufacturing production, packaging, and shipping process, a full refund and or replacement can be issued.  

ii) The product has been defected due to improper handling and application of the customer. No refund or replacement will be issued. 

Shipping cost has to be incurred by Customer to return location for inspection. If products returned are due to the defects covered from the above clause at (i), all claims will be credited to customers at ElectGo’s expense, else will be at the Customer’s expense. 

 

ElectGo does not take title to returned products until the item is received by ElectGo at the applicable return location. ElectGo accepts no responsibility for any loss of or damage to products in transit from Customer to ElectGo or for any items received by ElectGo with them.

Customers must ensure all original packaging must be clearly labelled and packed. Accessories, including the packaging box, manuals, cables, and other items must be included with the product upon return. 

All refunds for defective products have to be made within the warranty period. 

Please contact us with your order and details about the defective product and we will respond to you soonest.